Refund Policy

1. General Policy

At Geolivo, we strive to provide high-quality service. Due to the nature of our digital service and immediate delivery of data, all sales are generally final and non-refundable.

2. Exceptions

We may issue refunds in the following circumstances:

  • Technical issues that prevent you from using the service
  • Duplicate charges due to payment processing errors
  • Service failure to deliver promised results
  • Unauthorized charges to your account

3. Refund Request Process

To request a refund:

  1. Contact our support team at support@geolivo.com within 7 days of the charge
  2. Provide your account email and transaction details
  3. Explain the reason for your refund request
  4. Allow up to 5 business days for review

4. Credit Refunds

Credits are non-refundable once purchased. However, if you experience technical issues that prevent you from using your credits, contact support for assistance.

5. Subscription Cancellations

You may cancel your subscription at any time. Upon cancellation:

  • You retain access until the end of your current billing period
  • No refund is provided for the current billing period
  • No further charges will be made
  • Unused credits will be forfeited

6. Processing Time

Approved refunds are processed within 5-10 business days and will appear on your original payment method within 7-14 business days, depending on your financial institution.

7. Chargebacks

If you file a chargeback with your credit card company without first contacting us, we reserve the right to permanently suspend your account. Please contact us first to resolve any billing issues.

8. Service Guarantee

While we don't offer a money-back guarantee, we are committed to resolving any technical issues you encounter. Contact our support team for assistance.

9. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.

10. Contact Information

For refund requests or questions about this policy, please contact us at support@geolivo.com

Last updated: 4/8/2026